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Privacy policy
applicable from June 1st, 2022
This Privacy Policy describes how your personal information is collected, used and shared when you visit www.thecyclisthouse.com (the "Site") or make a purchase.
Personal information collected
When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information below) as "Personal Information". See the list below to learn more about what Personal Information we collect and why. When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.
Device Information
- Examples of personal information collected: Web browser version, IP address, time zone, cookie information, sites or products you visit, search terms and the way you interact with the site.
- Purpose of collection: We use the Device Information (in particular your IP address) we collect to assess potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analyses of how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).
- Source of collection: Personal data: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
- Disclosure for commercial purposes: Shared with our Shopify processor
Order information
- Examples of order information collected: When you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number.
- Purpose of collection: To provide you with products or services in order to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud and, where it corresponds to the preferences you have shared with us, provide you with information or advertisements relating to our products or services.
- Source of collection: Collected from you.
- Disclosure for commercial purposes: shared with our Shopify processor and Effinity
Customer support information
- Examples of personal information collected: Name, e-mail address
- Purpose of collection: provide assistance
- Collection source :collected from you
- Disclosure for commercial purposes: shared with Typeform, Google, Slack
Sharing your personal information
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store - to learn more about Shopify's use of your Personal Information, please visit : https://www.shopify.fr/legal/confidentialite.
For trackers linked to our partner Effinity, you can access the list of actors present in your Container Tag and the mechanisms allowing you to oppose tracking by clicking here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertising or marketing messages that we believe may be of interest to you.
To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We use Google Analytics to help us understand how our customers use the site. To find out more about how Google uses your personal information, click here: https://policies.google.com/privacy?hl=en. You can also disable Google Analytics by clicking here: https://tools.google.com/dlpage/gaoptout.
We share information with our advertising partners about your use of the site, your purchases and your interaction with our advertisements on other websites. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or other similar technologies (to which you may consent, depending on your location).
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/?c=3&lang=fr.
Use of your personal data
Your rights
In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following legal bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- Protect your vital interests;
- To perform a task in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the site, we keep your personal information on file until you ask us to delete it. For more information on your right to erasure, please see the "Your rights" section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), where such decision-making has a legal effect on you or otherwise significantly affects you..
We do not make fully automated decisions with a legal or otherwise significant effect using customer data.
Our Shopify processor uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- A temporary list of IP addresses associated with repeated failed transactions. This list is kept for a small number of hours.
- A temporary list of credit cards associated with rejected IP addresses. This list is kept for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service and to request that your Personal Information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the details below.
Your Personal Information will initially be processed in Ireland, and will then be transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR manual: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right to know"), to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the details below.
If you wish to designate an agent authorized to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example whether this is their first visit or whether they are frequent visitors.
We use the following cookies to optimize your experience on our site and to provide our services.
Cookies required to operate the site
| Name | Function |
|---|---|
| _ab | Used in connection with admin access. |
| _secure_session_id | Used in connection with e-commerce site navigation. |
| cart | Used in connection with the shopping cart. |
| cart_sig | Used in connection with payment |
| cart_ts | Used in connection with payment |
| checkout_token | Used in connection with payment |
| secret | Used in connection with payment |
| secure_customer_sig | Used in connection with customer login |
| storefront_digest | Used in connection with client connection |
| _shopify_u | Used to facilitate updating of customer account information |
Reports and analysis
| Name | Function |
|---|---|
| tracking_consent | Tracking preferences |
| _landing_page | Landing page tracking |
| _orig_referrer | Landing page tracking |
| _s | Shopify analysis |
| _shopify_s | Shopify analysis |
| _shopify_sa_p | Shopify analysisfor marketing and referrals |
| _shopify_sa_t | Shopify analysisfor marketing and referrals |
| _shopify_y | Shopify analysis |
| _y | Shopify analysis |
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please remember that deleting or blocking cookies may have a negative impact on your user experience and some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser's controls, which are often found in your browser's "Tools" or "Preferences" menu. Further information on how to modify your browser settings or block, manage or filter cookies can be found in your browser's help file or on sites such as www.allaboutcookies.org.
In addition, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights or refuse certain uses of your information by these parties, please follow the instructions in the "Behavioral advertising" section above.
Do not follow
Please note that we do not modify our Site's data collection and usage practices when we detect a "Do Not Track" signal on your browser.
Changes
We may change this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
How to contact us
To find out more about our privacy practices, if you have any questions or if you wish to make a complaint, please contact us by e-mail at contact@thecyclisthouse.com
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.